We are always searching for ways to improve our services. We encourage you to provide your feedback which you can do by calling 9585 3000 or emailing us on AskUs@stgct.org.au
There are other ways we collect you feedback and give you an opportunity to provide feedback anonymously:
All your feedback is recorded in our Quality Management System and is reviewed by the Managers, the CEO, and the members of the Finance Audit and Risk Board Sub-Committee. All feedback that is considered to be serious is also escalated to the Board for review.
Aged Care Quality and Safety Commission
Phone: 1800 951 822 between 9am and 5 pm weekdays (free call from landlines)
If you need an interpreter, you can ask them to arrange one when you call.
Online: Complete the Online Complaints Form
Letter: Write a letter to:
Aged Care Quality and Safety Commission
GPO Box 9819, Sydney NSW 2000
Community Services Division, NSW Ombudsman’s Office, Level 24, 580 George Street, Sydney NSW 2000.
Phone (Freecall): 1800 451 524 (Note: mobile phone users may incur charges).
Fill in their online complaint form at www.ombo.nsw.gov.au or email nswombo@ombo.nsw.gov.au
National Disability Quality and Safeguards Commission (NDIS Commission)
Phone: 1800 035 544 (free call from landlines) or
Online: Complete the Complaint Contact Form
